Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Professional Development for Delaware Library Staff: Services for Members of the Homeless Community

Statewide Professional Development Team

Summary - WJ Competency Index

Services to Underserved Populations [Patrons with Diverse Needs] is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in Public Service Competencies - Adult and Older Adult Services (pages 39 & 41), Children's Services (pages 46 & 49), and Young Adult Services (page 56).  Staff who provides services to underserved populations:

  • Define and implement outreach services for the library community to reach underserved populations.

Training Needs Assessment Rankings

Services to Underserved Populations [Patrons with Diverse Needs] ranked #17 out of 51 self-identified urgent training needs.  It ranked #13 out of 60 topics staff would like training in.  63% (79) of respondents indicated they would like training at the Beginner level, 23% (29) would like training at the Intermediate level, and 14% (17) would like training at the Advanced level.

As part of Services to Underserved Populations:

  • 114 respondents indicated they would like training in Services to Persons Who Are Homeless.  66% (75) indicated they would like training at the Beginner level, 18% (21) would like training at the Intermediate level, and 16% (18) would like training at the Advanced level.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contacts

Online Learning

Services to Persons Who Are Homeless

Selected Bibliography

Additional Resources