Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Professional Development for Delaware Library Staff: Reviews of Webinars, Etc.

Statewide Professional Development Team

Reviews, Comments, Feedback

This page is intended for library staff to provide feedback about professional development activities they participate in in order to assist other library staff with decisions about whether or not to also take advantage of an opportunity.  Feedback can be about webinars, eCourses, conferences, books, anything library staff feels might be useful information for other staff, anything from "this was one of the best webinars I've ever watched" to "not a good use of my time"... 

Please send feedback, comments, reviews, etc. to

Digital Literacy (Public Services - 000)

Reference (Public Services - 000)

Basic Reference Skills for Non-Reference Librarians (ALA)

I loved this course! I learned a lot and the teacher gave great feedback as well as opened up ethical discussions about librarianship.

Communication (Patron Assistance - 100)

Effective Workplace Communication Skills for New(er) Supervisors & Managers (LibraryWorks)

This webinar was good.  Reinforced what I knew, threw out a couple of new ideas.  I'd recommend it for any supervisor, if only for the reminders.  Speaker was lively, engaged and it was only an hour - easy to carve out of the day.


Diversity (Public Services - 300)

3D Printing/Makerspace Devices (Technology - 600)

Customer Service (Public Services - 600)

Dealing with Angry Library Patron Behaviors (LibraryWorks)

I finally had a chance to watch the recording of this webinar.  I did not like it.  The presenter was from an academic library and very much in the "patrons are bad" school.  He spent a lot of time talking about problem patrons.  And not enough time discussing strategies to diffuse situations.



Personal/Interpersonal Skills (Public Services - 600)