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Professional Development for Delaware Library Staff: Circulation Services - CORE

Statewide Professional Development Team

Definition - WJ Competency Index

Circulation and interlibrary loan are like the circulatory system of the library body—keeping materials flowing in, out and around in a well-regulated manner, striving to deliver the right item at the right time. Circulation staff:

  • Understand and perform basic circulation operations.

The Competency Index for the Library Field includes Circulation Services on page 50.

Training Needs Assessment Rankings

Circulation Services was identified as a CORE training need in the Training Needs Assessment.  It ranked #4 out of 51 self-identified urgent training needs.  It ranked #7 out of 60 topics staff would like training in.  20% (26) of respondents indicated they would like training at the Beginner level, 35% (47) would like training at the Intermediate level, and 45% (60) would like training at the Advanced level.

Circulation Services is also identified as a CORE skill for Sussex County libraries.

  • As part of Circulation Services, 150 respondents indicated they would like training in Workflows.  14% (21) indicated they would like training at the Beginner level, 39% (58) would like training at the Intermediate level, and 47% (71) would like training at the Advanced level.  

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

SirsiDynix On-Demand Webinars

Additional webinars are available on the SirsiDynix Webinars page.  Scroll down for the Upcoming Webinars and Archive Webinars tabs.   

Recommended:

Searching Tips in Symphony [03 Mar 2016]

WorkFlows Training Workbooks for Delaware Libraries

WorkFlows Workbooks are available on the DLC Consortium site.*

The Beginner Workbook contains:

The Intermediate Workbook contains:

The Advanced Workbook contains:

How To documents:

Enterprise Training Guide for Delaware Libraries

An Enterprise Training Guide is available in the How To's section of the DLC Consortium site.*  

 

*A user name and password are required to access the DLC Consortium website. Please contact your supervisor if you do not yet have access.

Library of Things

Bike Sharing

Bicycling (Let's Move in Libraries)

Bike Check-Out: Coming Soon to a Library Near You? (Public Libraries Online - 3/10/18)

Mass. Library Lets Patrons Check Out Bikes (NBC Boston - 6/13/18)

 

 

Mobile App

Educator Cards

The Delaware Educator Library Card allows its holders to supplement their curriculum with expanded access to public library resources for children and teens. For public and private K-12 school librarians, teachers, and homeschoolers who work in Delaware, including those who reside out-of-state.

Additional Resources

DLC Codes and Policies are available on the General Information page of the DLC Consortium site.*

Information related to circulation services can be found in other tabs on this LibGuide.

*A user name and password are required to access the DLC Consortium website. Please contact your supervisor if you do not yet have access.