Professional Development for Delaware Library Staff: Circulation Services - CORE

Circulation and interlibrary loan are like the circulatory system of the library body—keeping materials flowing in, out and around in a well-regulated manner, striving to deliver the right item at the right time. Circulation staff:

• Understand and perform basic circulation operations.

The Competency Index for the Library Field includes Circulation Services on page 50.

Circulation Services was identified as a CORE training need in the Training Needs Assessment.  It ranked #4 out of 51 self-identified urgent training needs.  It ranked #7 out of 60 topics staff would like training in.  20% (26) of respondents indicated they would like training at the Beginner level, 35% (47) would like training at the Intermediate level, and 45% (60) would like training at the Advanced level.

Circulation Services is also identified as a CORE skill for Sussex County libraries.

• As part of Circulation Services, 150 respondents indicated they would like training in Workflows.  14% (21) indicated they would like training at the Beginner level, 39% (58) would like training at the Intermediate level, and 47% (71) would like training at the Advanced level.  

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

Rose Harrison

SirsiDynix On-Demand Webinars

Additional webinars are available on the SirsiDynix Webinars page.  Scroll down for the Upcoming Webinars and Archive Webinars tabs.   

WorkFlows Training Workbooks for Delaware Libraries

WorkFlows Workbooks are available on the DLC Consortium site.*

The Beginner Workbook contains:

• Cover and Table of Contents
• Section 1 – Checkout
• Section 2 – Renew
• Section 3 – Check-in
• Section 4 – Payments
• Section 5 – Receipts
• Section 6 – User Records
• Section 7 – Item Search
• Section 8 – Offline Mode

The Intermediate Workbook contains:

• Cover and Table of Contents
• Section 1 – Add a Brief Title
• Section 2 – Billing a Patron
• Section 3 – Working with Holds
• Section 4 – Retrieve Holds List
• Section 5 – Expired Holds List

The Advanced Workbook contains:

• Cover and Table of Contents
• Section 1 – Advanced Item Search
• Section 2 – Updating Item Records

How To documents:

• Display Hold Shelf wizard instructions
• View a Transit Report in Excel

Enterprise Training Guide for Delaware Libraries

An Enterprise Training Guide is available in the How To's section of the DLC Consortium site.*  

*A user name and password are required to access the DLC Consortium website. Please contact your supervisor if you do not yet have access.

The Delaware Educator Library Card allows its holders to supplement their curriculum with expanded access to public library resources for children and teens. For public and private K-12 school librarians, teachers, and homeschoolers who work in Delaware, including those who reside out-of-state.

DLC Codes and Policies are available on the General Information page of the DLC Consortium site.*

Information related to circulation services can be found in other tabs on this LibGuide.

• Communication
• Customer Service
• Ethics & Values
• Privacy/Confidentiality

*A user name and password are required to access the DLC Consortium website. Please contact your supervisor if you do not yet have access.