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Definition - WJ Competency Index
Libraries have the capacity to inspire, engage and support community members of all ages. Libraries provide an array of opportunities for adult patrons from diverse backgrounds. Older Adult Services staff:
Design and implement library services to meet the needs and interests of older adults in the community
Define and implement outreach services to increase older adults’ use of library services and to reach underserved populations
Design, implement and sponsor library programs for older adults that provide information, entertainment and opportunities for lifelong learning
The Competency Index for the Library Field includes Older Adult Services on pages 41 & 42.
Training Needs Assessment Rankings
Older Adult Services ranked #15 out of 60 topics staff would like training in. 52% (63) of respondents indicated they would like training at the Beginner level, 30% (36) would like training at the Intermediate level, and 19% (23) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
Older Adults and Technology
Creative Aging Toolkit for Public Libraries (Lifetime Arts, Inc.)
A free, online resource for librarians. It offers access to information about aging and libraries, creative aging research, and best practices in the field. The toolkit contains insights, tips, tools, and templates to be used when planning, implementing, and sustaining successful programs. Funded in part by a National Leadership Grant to Westchester Library System [NY] through the Institute for Museum and Library Services (IMLS).
Guidelines for Library Services with 60+ Audience: Best Practices
Library Services to an Aging Population Committee, Reference Services Section, Reference and User Services Association, ALA
Keys to Engaging Older Adults (ALA, ODLOS)
This updated toolkit will assist library workers and libraries with understanding mature audiences as well as explore resources. You'll find key terms, suggested partnerships, and model programs that can aid you in engaging with older patrons. 
Keys to Engaging Older Adults @ your library (ALA)
Tips and tools for assisting older adults from the ALA Office of Literacy & Outreach Services. 2010
Lifetime Arts Public Libraries Initiative
Based on a vision for mobilizing the trusted, information-rich public space of the library to deliver arts education for and with older adults, this nationally recognized program provides incentive grants, access to great teaching artists and on-going technical assistance for public libraries.
Older Adults & Seniors
WebJunction - programming ideas, success stories and resources
Rural Libraries Services for Older Adults (WebJunction)
Summary of findings of a survey identifying how 721 rural libraries are serving older adults in their communities.
Techboomers.com is a free educational website that teaches older adults and other inexperienced Internet users with basic computer skills about websites that can help improve their quality of life.
Transforming Life After 50: A Resource for Libraries
Launched by the CA State Library to address the changing nature of aging. It has become a national model of innovation, not just for libraries, but all kinds of organizations that aim to serve and engage mid-life adults, ages 50+.