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Professional Development for Delaware Library Staff: Services for Members of the Homebound Community

Statewide Professional Development Team

Summary - WJ Competency Index

Services to Underserved Populations [Patrons with Diverse Needs] is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in Public Service Competencies - Adult and Older Adult Services (pages 39 & 41), Children's Services (pages 46 & 49), and Young Adult Services (page 56).  Staff who provides services to underserved populations:

  • Define and implement outreach services for the library community to reach underserved populations.

Training Needs Assessment Rankings

Services to Underserved Populations [Patrons with Diverse Needs] ranked #17 out of 51 self-identified urgent training needs.  It ranked #13 out of 60 topics staff would like training in.  63% (79) of respondents indicated they would like training at the Beginner level, 23% (29) would like training at the Intermediate level, and 14% (17) would like training at the Advanced level.

As part of Services to Underserved Populations:

  • 106 respondents indicated they would like training in Services to Persons Who Are Homebound.  68% (72) indicated they would like training at the Beginner level, 18% (19) would like training at the Intermediate level, and 14% (15) would like training at the Advanced level.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contacts

Services to Persons Who Are Homebound (Book Buddy Programs)

Book Buddy Program / Delaware Libraries
Library Contact Notes
Delaware City Alex Monroe and Sherilyn Tongas Just recently started the program.

New Castle County Public Libraries

See info on their website at:

http://nccde.org/359/Book-Buddy-Program

New Castle County Libraries Coordinator:

Susan Joseph (sjoseph@nccde.org

Operates under the New Castle County Community Services.  Each participating library has a liaison, such as Nancy St. Armand for Kirkwood, Amy Canady for Woodlawn, Susan Lipscy for Newark, Belinda McCrea for Claymont)

 

Additional Resources