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Summary - WJ Competency Index
Services to Underserved Populations [Patrons with Diverse Needs] is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in Public Service Competencies - Adult and Older Adult Services (pages 39 & 41), Children's Services (pages 46 & 49), and Young Adult Services (page 56). Staff who provides services to underserved populations:
Training Needs Assessment Rankings
Services to Underserved Populations [Patrons with Diverse Needs] ranked #17 out of 51 self-identified urgent training needs. It ranked #13 out of 60 topics staff would like training in. 63% (79) of respondents indicated they would like training at the Beginner level, 23% (29) would like training at the Intermediate level, and 14% (17) would like training at the Advanced level.
As part of Services to Underserved Populations:
- 106 respondents indicated they would like training in Services to Persons Who Are Homebound. 68% (72) indicated they would like training at the Beginner level, 18% (19) would like training at the Intermediate level, and 14% (15) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
Services to Persons Who Are Homebound (Book Buddy Programs)
Book Buddy Program / Delaware Libraries
||Alex Monroe and Sherilyn Tongas
||Just recently started the program.
New Castle County Public Libraries
See info on their website at:
New Castle County Libraries Coordinator:
Susan Joseph (firstname.lastname@example.org)
|Operates under the New Castle County Community Services. Each participating library has a liaison, such as Nancy St. Armand for Kirkwood, Amy Canady for Woodlawn, Susan Lipscy for Newark, Belinda McCrea for Claymont)