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Professional Development for Delaware Library Staff: IT Training & Support for Staff - 000

Statewide Professional Development Team

Definition - WJ Competency Index

As technology increasingly infuses the library environment, clarity of communication between IT experts and all library staff is as important as sound management of technology projects. The ability to explain complex ideas and to listen carefully to users underlies effectiveness in all other systems and IT work.  IT staff provides training and support for staff on library technologies.  They:

  • Articulate and demonstrate technical concepts and procedures to all levels of staff.

  • Align technology training with the library’s overall objectives and efforts for staff and user training.

  • Develop and deliver training events, following principles of learning theory and interactivity.

  • Assist staff in the use of library systems (hardware, software and networks).

  • Identify resources available to users for instruction and training on software applications and other technologies in use.

  • Provide opportunities for staff to explore new technologies in the library environment.

Training Needs Assessment Rankings

IT (Training/Support for Staff) ranked #3 out of 51 self-identified urgent training needs.  It ranked #11 out of 60 topics staff would like training in.  55% (71) of respondents indicated they would like training at the Beginner level, 26% (33) would like training at the Intermediate level, and 19% (24) would like training at the Advanced level.

IT (Training/Support for Staff) is identified as a CORE skill for Sussex County libraries.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Help Desk - How to Contact & When

Selected Bibliography

Additional Resources