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Professional Development for Delaware Library Staff: Services for Members of the LGBTQ+ Community

Statewide Professional Development Team

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

Summary - WJ Competency Index

Services to Underserved Populations [Patrons with Diverse Needs] is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in Public Service Competencies - Adult and Older Adult Services (pages 39 & 41), Children's Services (pages 46 & 49), and Young Adult Services (page 56).  Staff who provides services to underserved populations:

  • Define and implement outreach services for the library community to reach underserved populations.

DDL Contacts

Online Learning

Gay Straight Alliance (GSA)

Gender Identity

Gender Neutral Restrooms

Additional Resources

Recent Articles of Interest

Selected Bibliography