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Professional Development for Delaware Library Staff: Learning & Innovation

Definition - WJ Competency Index

Change is the only constant and continuous learning is at the center of library culture. Remaining relevant and central to our communities requires innovation. Innovation is inherently a learning process. Individuals who thrive in this environment embrace ongoing change and are focused not only on the present, but also on the future. Library staff:

  • Manage the development of their own learning and ongoing improvement of skills
    and knowledge.

  • Demonstrate critical thinking and problem-solving abilities.

  • Use creative and innovative approaches.

Training Needs Assessment Rankings

Learning & Innovation ranked #23 out of 60 topics staff would like training in.  It was not identified as an urgent training need. 43% (48) of respondents indicated they would like training at the Beginner level, 31% (34) would like training at the Intermediate level, and 26% (29) would like training at the Advanced level.


Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

Selected Bibliography

Additional Resources