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Training Needs Assessment Rankings
Adaptability ranked #11 out of 60 topics staff would like training in. It was not identified as an urgent training need. 35% (45) of respondents indicated they would like training at the Beginner level, 27% (35) would like training at the Intermediate level, and 38% (48) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.