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Professional Development for Delaware Library Staff: Young Adult Services
Libraries and librarians can engage and empower young adults, providing opportunities for learning and growth. Spaces and resources are important, but staff who value and encourage young adults are key. Young Adult Services staff:
Design and implement library services to meet the needs and interests of the young
Articulate and communicate to stakeholders the needs of young adults to receive quality library service.
Define and implement outreach services to increase young adults’ use of library services and to reach underserved populations
Use online tools and social networking communities to engage with and provide services to young adults.
Build a collection designed to meet the needs and interests of young adults
Establish and pursue strategies to stay informed about current and relevant resources to meet young adult’s evolving needs
Facilitate young adults’ requests for information and provides accurate and appropriate answers
Connect young adults and their families with resources that encourage reading
Design, implement and sponsor library programs that offer information, special skills or entertainment for young adults
Develop and promote learning spaces and programs for young adults
the Competencies are entirely new. Categories, used in the past to organize the skill areas that library staff need so to work for and with teens successfully, are completely re-envisioned. This re-envisioning is set within the context of the work YALSA has done over the past several years including the Future of Library Services for and with Teens: A Call to Action report and the association’s research agenda.
Training Needs Assessment Rankings
Young Adult Services ranked #15 out of 51 self-identified urgent training needs. It ranked #25 out of 60 topics staff would like training in. 42% (47) of respondents indicated they would like training at the Beginner level, 31% (35) would like training at the Intermediate level, and 27% (30) would like training at the Advanced level.
As part of Children's Services:
113 respondents indicated they would like training in Programming. 47% (53) indicated they would like training at the Beginner level, 27% (31) would like training at the Intermediate level, and 26% (29) would like training at the Advanced level.
112 respondents indicated they would like training in Readers' Advisory. 48% (54) indicated they would like training at the Beginner level, 28% (32) would like training at the Intermediate level, and 26% (23) would like training at the Advanced level.
106 respondents indicated they would like training in Reference. 52% (55) indicated they would like training at the Beginner level, 24% (25) would like training at the Intermediate level, and 24% (26) would like training at the Advanced level.
104 respondents indicated they would like training in Collection Development. 51% (53) indicated they would like training at the Beginner level, 24% (25) would like training at the Intermediate level, and 25% (26) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
The ConnectedLib Toolkit was created to help librarians incorporate digital media into their work with youth to promote connections across learning contexts.
Free, self-paced tutorial with 9 modules.
The Academy provides short training videos created by and for library staff from around the country. The videos, ranging from 3-7 minutes, address a variety of topics, including: social media, technology tools, programming, advocacy, collection development, customer service, professional development and others.
Teenagers are often described as erratic, unthoughtful, and rapidly changing human beings. But is there a universal explanation for the stereotype? FRONTLINE reveals new scientific studies that dig deep into the workings of the teenage mind.
Ideas for Analytics/Counting Teen engagement Statistics
Total # of Teen Members during the month
Total # of Teens participating in Programs (synchronous and asynchronous)
Use activity bots to monitor who is active in the server as well as visually noting how many show up to programs. Reset the activity bot every week or every month and have a drawing for a $10 Amazon Gift card for active members.
Discord Usage Procedure, Server access Request form sample