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Summary - WJ Competency Index
Services to Underserved Populations [Patrons with Diverse Needs] is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in Public Service Competencies - Adult and Older Adult Services (pages 39 & 41), Children's Services (pages 46 & 49), and Young Adult Services (page 56). Staff who provides services to underserved populations:
Training Needs Assessment Rankings
Services to Underserved Populations [Patrons with Diverse Needs] ranked #17 out of 51 self-identified urgent training needs. It ranked #13 out of 60 topics staff would like training in. 63% (79) of respondents indicated they would like training at the Beginner level, 23% (29) would like training at the Intermediate level, and 14% (17) would like training at the Advanced level.
As part of Services to Underserved Populations:
- 115 respondents indicated they would like training in Services to Immigrants. 70% (80) indicated they would like training at the Beginner level, 16% (19) would like training at the Intermediate level, and 14% (16) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
Laying Out the Welcome Mat: Asset Mapping to Better Serve the Immigrant Community (WebJunction)
In this webinar, presented in collaboration with TechSoup for Libraries, learn how Halifax Public Libraries uses asset mapping to identify immigrant community needs and develop responsive programs and services. 7/2018
Starting Immigration Services at Your Library (ALA/PLA)
Are you interested in learning how to incorporate immigration services into the library? PLA and the ALA Office for Diversity, Literacy, and Outreach Services (ODLOS) invited the Immigration Advocates Network (IAN) to share valuable information about their free online tools—immi and Citizenshipworks—which can be used to expand the capacity of your citizenship corner and provide people with self-guided immigration legal assistance. IAN also discusses the ways libraries are currently using immi and Citizenshipworks in its branches. In addition, two public librarians engaged in working with the immigrant population in their communities give examples of citizenship workshops and other programs at their libraries aimed towards immigrant patrons. Originally presented July 26, 2017.
Professional Organizations & Groups
Immigration Advocates Network
Dedicated to expanding access to immigration legal resources and information through collaboration and technology. a program of Pro Bono Net.
Migration Policy Institute
The nonpartisan Migration Policy Institute seeks to improve immigration and integration policies through authoritative research and analysis, opportunities for learning and dialogue, and the development of new ideas to address complex policy questions.
Protecting Immigrant Families Campaign
Brings together leading advocates for immigrants, children, education, health, anti-hunger, anti-poverty, and faith communities.