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Professional Development for Delaware Library Staff: Adult Services

Statewide Professional Development Team

Definition - WJ Competency Index

Libraries have the capacity to inspire, engage, and support community members of all ages. Libraries provide an array of opportunities for adult patrons from diverse backgrounds. Adult services staff:

  • Design and implement library services to engage and meet the needs of the community.
  • Define and implement outreach services for the library community to increase use of library services and to reach underserved populations.

  • Use online tools and communities to engage with and provide services to users.

  • Design, implement, and sponsor library programs that provide opportunities for information, entertainment, and lifelong learning.

  • Assist users with choosing popular and recreational reading, viewing, and listening choices.

  • Develop strategies and sources to stay well-informed as a readers’ advisor.

  • Develop and maintain a collection of reference resources to meet community needs.

  • Facilitate library users’ requests for information.

  • Demonstrate ability to meet information-seeking needs of users.

The Competency Index for the Library Field includes Adult Services on pages 38-44.

Training Needs Assessment Rankings

Adult Services ranked #26 out of 51 self-identified urgent training needs.  It ranked #9 out of 60 topics staff would like training in.  44% (58) of respondents indicated they would like training at the Beginner level, 30% (40) would like training at the Intermediate level, and 25% (33) would like training at the Advanced level.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Selected Bibliography

Additional Resources