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Summary - WJ Competency Index
Literacy is not listed as a separate competency in the Competency Index, but it is noted in the following:
- Public Service Competencies - Adult & Older Adult Services, Children's Services, Patron Training, Young Adult Services
Digital Literacy is considered as a separate topic.
Training Needs Assessment Rankings
Literacy ranked #23 out of 60 topics staff would like training in. It was not identified as an urgent training need. 48% (53) of respondents indicated they would like training at the Beginner level, 33% (37) would like training at the Intermediate level, and 19% (21) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.