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Professional Development for Delaware Library Staff: Literacy

Statewide Professional Development Team

Summary - WJ Competency Index

Literacy is not listed as a separate competency in the Competency Index, but it is noted in the following:

  • Public Service Competencies - Adult & Older Adult Services, Children's Services, Patron Training, Young Adult Services

Digital Literacy is considered as a separate topic.

Training Needs Assessment Rankings

Literacy ranked #23 out of 60 topics staff would like training in.  It was not identified as an urgent training need. 48% (53) of respondents indicated they would like training at the Beginner level, 33% (37) would like training at the Intermediate level, and 19% (21) would like training at the Advanced level.


Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Additional Resources

Selected Bibliography