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Professional Development for Delaware Library Staff: Communication

Statewide Professional Development Team

Definition - WJ Competency Index

Communication and collaboration are at the center of organizational effectiveness. The ability to interact with diverse individuals using technologies is imperative. Library staff:

  • Communicate effectively using a variety of methods.

  • Communicate effectively with a variety of audiences and individuals.

  • Select and apply the most appropriate and effective communication means to meet situational needs.  

WebJunction inadvertantly omitted Communication from the pdf version of the Competency Index for the Library Field.  However, it can be found on page 8 of the Word version.           

Training Needs Assessment Rankings

Communication ranked #20 out of 51 self-identified urgent training needs.  It ranked #5 out of 60 topics staff would like training in.  26% (37) of respondents indicated they would like training at the Beginner level, 35% (49) would like training at the Intermediate level, and 39% (55) would like training at the Advanced level.

Communication is identified as a CORE skill for Sussex County libraries.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Selected Bibliography

Additional Resources