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Professional Development for Delaware Library Staff: Software Applications - 000

Statewide Professional Development Team

Definition - WJ Competency Index

Different positions in the library require varying levels of proficiency with software applications, depending on which tasks need to be accomplished. IT ensures that software is properly installed, licensed and ready to run when a user needs it. Software Applications staff:

  • Manage software applications for staff and other nonpublic computers.

  • Provide administration for optimum performance of software applications.

  • Demonstrate proficiency with database applications, document management programs,electronic publishing applications, email programs, photo-editing programs, presentation programs, spreadsheet programs, Web-based applications for online collaboration, website design programs, and word processing programs.

Training Needs Assessment Ranking

Software Applications ranked #2 out of 51 self-identified urgent training needs.  It ranked #30 out of 60 topics staff would like training in.  60% (61) of respondents indicated they would like training at the Beginner level, 23% (23) would like training at the Intermediate level, and 17% (17) would like training at the Advanced level.

Software Applications is identified as a CORE skill for Sussex County libraries.

As part of Software Applications:

  • 126 respondents indicated they would like training in Photo-editing Programs.  63% (79) indicated they would like training at the Beginner level, 25% (32) would like training at the Intermediate level, and 12% (15) would like training at the Advanced level.
  • 113 respondents indicated they would like training in Video-editing Programs.  69% (78) indicated they would like training at the Beginner level, 15% (17) would like training at the Intermediate level, and 16% (18) would like training at the Advanced level.
  • 107 respondents indicated they would like training in Spreadsheet Programs.  53% (57) indicated they would like training at the Beginner level, 26% (28) would like training at the Intermediate level, and 20% (22) would like training at the Advanced level.
  • 106 respondents indicated they would like training in 3D Modeling Software.  75% (80) indicated they would like training at the Beginner level, 14% (15) would like training at the Intermediate level, and 10% (11) would like training at the Advanced level.
  • 100 respondents indicated they would like training in Business Programs.  69% (69) indicated they would like training at the Beginner level, 18% (18) would like training at the Intermediate level, and 13% (13) would like training at the Advanced level.
  • 100 respondents indicated they would like training in Website Design Programs.  63% (63) indicated they would like training at the Beginner level, 22% (22) would like training at the Intermediate level, and 15% (15) would like training at the Advanced level.
  • 99 respondents indicated they would like training in Animation or Manga Programs.  73% (72) indicated they would like training at the Beginner level, 17% (17) would like training at the Intermediate level, and 10% (10) would like training at the Advanced level.
  • 96 respondents indicated they would like training in Presentation Programs.  51% (49) indicated they would like training at the Beginner level, 24% (23) would like training at the Intermediate level, and 25% (24) would like training at the Advanced level.
  • 91 respondents indicated they would like training in Web-based Programs.  65% (59) indicated they would like training at the Beginner level, 18% (16) would like training at the Intermediate level, and 18% (16) would like training at the Advanced level.
  • 90 respondents indicated they would like training in Email Programs.  56% (50) indicated they would like training at the Beginner level, 26% (23) would like training at the Intermediate level, and 19% (17) would like training at the Advanced level.
  • 86 respondents indicated they would like training in Electronic Publishing Programs.  74% (64) indicated they would like training at the Beginner level, 19% (16) would like training at the Intermediate level, and 7% (6) would like training at the Advanced level.
  • 85 respondents indicated they would like training in Document Management Programs.  79% (67) indicated they would like training at the Beginner level, 16% (14) would like training at the Intermediate level, and 5% (4) would like training at the Advanced level.
  • 83 respondents indicated they would like training in Administration of Software Programs.  72% (60) indicated they would like training at the Beginner level, 18% (15) would like training at the Intermediate level, and 10% (8) would like training at the Advanced level.
  • 82 respondents indicated they would like training in Database Applications.  68% (56) indicated they would like training at the Beginner level, 22% (18) would like training at the Intermediate level, and 10% (8) would like training at the Advanced level.
  • 78 respondents indicated they would like training in Word Processing Programs.  45% (35) indicated they would like training at the Beginner level, 26% (20) would like training at the Intermediate level, and 29% (23) would like training at the Advanced level.

 

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Selected Bibliography

Additional Resources