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Professional Development for Delaware Library Staff: Services for Members of the Veterans Community

Statewide Professional Development Team

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

Summary - WJ Competency Index

Services to Underserved Populations [Patrons with Diverse Needs] is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in Public Service Competencies - Adult and Older Adult Services (pages 39 & 41), Children's Services (pages 46 & 49), and Young Adult Services (page 56).  Staff who provides services to underserved populations:

  • Define and implement outreach services for the library community to reach underserved populations.

DDL Contacts

Online Learning

Select Bibliography

Additional Resources

Professional Organizations & Groups