Library directors and leaders demonstrate the value of the library and its services to the community. They form strategic relationships to increase awareness, maximize impact and communicate the need for ongoing support. Library leaders:
Maintain positive public relations through communication and promotion of the library’s values, services, accomplishments and needs to all stakeholders.
Build relationships with community organizations
The Competency Index for the Library Field includes Community Relations on pages 24 & 25.
Community Relations ranked #17 out of 51 self-identified urgent training needs. It ranked #8 out of 60 topics staff would like training in. 37% (49) of respondents indicated they would like training at the Beginner level, 31% (41) would like training at the Intermediate level, and 32% (42) would like training at the Advanced level.
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.