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Professional Development for Delaware Library Staff: Evaluation & Assessment - 000

Summary - WJ Competency Index

Evaluation & Assessment is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in the following:

  • Management Competencies - Community Relations (page 24), Strategic Planning (page 36)
  • Public Services Competencies - Adult & Older Adult Services (pages 38 & 40), Children's Programming (page 50), Patron Training (page 51), Young Adult Services (page 56)
  • Technology - Technology Planning (page 75)

Training Needs Assessment Rankings

Evaluation & Assessment ranked #22 out of 51 self-identified urgent training needs.  It ranked #18 out of 60 topics staff would like training in.  43% (51) of respondents indicated they would like training at the Beginner level, 34% (40) would like training at the Intermediate level, and 23% (27) would like training at the Advanced level.

Customer Service Standards

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Selected Bibliography

Additional Resources