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Summary - WJ Competency Index
Evaluation & Assessment is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in the following:
- Management Competencies - Community Relations (page 24), Strategic Planning (page 36)
- Public Services Competencies - Adult & Older Adult Services (pages 38 & 40), Children's Programming (page 50), Patron Training (page 51), Young Adult Services (page 56)
- Technology - Technology Planning (page 75)
Training Needs Assessment Rankings
Evaluation & Assessment ranked #22 out of 51 self-identified urgent training needs. It ranked #18 out of 60 topics staff would like training in. 43% (51) of respondents indicated they would like training at the Beginner level, 34% (40) would like training at the Intermediate level, and 23% (27) would like training at the Advanced level.
Customer Service Standards
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
Getting Started with Evaluation by
Publication Date: 2013-08-01
This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice.
How Libraries and Librarians Help by
Publication Date: 2004-11-01
interpret data with seven easy exercises; Apply the four-step process to assess and present outcomes; Measure and report your library's contributions; Draw together all the pieces to communicate a compelling case for library services; To stay in the game, library directors, administrators, managers, and community leaders must prove the value of the library and its services using outcome measures.
Dynamic Youth Services Through Outcome-Based Planning and Evaluation by
Publication Date: 2006-06-01
In this step-by-step patron-centered guide, three experts who have conducted extensive research share their findings and proven strategies: Generate results that support funding - be it governmental or grant-based; Get buy-in and participation from young library users; Improve communications between staff and customers, and among staff; and Garner immense user benefits with minimal effort.
Evaluating Teen Services and Programs by
Publication Date: 2012-06-01
This title provides basic information to help teen/youth services librarians, library directors, library school students studying teen services, and middle/high school librarians examine all aspects of their teen programs and services to determine where improvement is needed.
Measuring Your Library's Value by
Publication Date: 2006-11-01
Based on research funded by IMLS and PLA, this hands-on reference covers the economic basics with librarian-friendly terms and examples, preparing library leaders to collaborate with economist-consultants. Library directors and trustees will learn how to credibly measure the dollars and cents value your community receives from library services and access proven examples for communicating what different community stakeholders need to hear.