Evaluation & Assessment - 000 - Professional Development for Delaware Library Staff - LibGuides at Delaware Division of Libraries

Summary - WJ Competency Index

Evaluation & Assessment is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in the following:

Management Competencies - Community Relations (page 24), Strategic Planning (page 36)
Public Services Competencies - Adult & Older Adult Services (pages 38 & 40), Children's Programming (page 50), Patron Training (page 51), Young Adult Services (page 56)
Technology - Technology Planning (page 75)

Training Needs Assessment Rankings

Evaluation & Assessment ranked #22 out of 51 self-identified urgent training needs. It ranked #18 out of 60 topics staff would like training in. 43% (51) of respondents indicated they would like training at the Beginner level, 34% (40) would like training at the Intermediate level, and 23% (27) would like training at the Advanced level.

Customer Service Standards

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Project Outcome: Measuring the True Impact of Public Libraries
From the Public Library Association.
Introductory webinars introduce this field-driven outcome measurement initiative available to libraries of all sizes. Addresses 7 core service areas:
Civic/Community Engagement
Digital Inclusion
Early Childhood Literacy
Economic Development
Education and Life Long Learning
Job Skills
Summer Reading
Infopeople : Archived Webinars - Evaluation
Webjunction: Library Surveys for Success
Archived Webinar
Summer Learning Program Evaluation Guide

Selected Bibliography

Getting Started with Evaluation by Peter Hernon (Editor); Robert E. Dugan (Editor); Joseph R. Matthews (Editor)
ISBN: 9780838911952
Publication Date: 2013-08-01
This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice.
How Libraries and Librarians Help by Joan C. Durrance; Karen E. Fisher; Marian Bouch Hinton
ISBN: 9780838908921
Publication Date: 2004-11-01
interpret data with seven easy exercises; Apply the four-step process to assess and present outcomes; Measure and report your library's contributions; Draw together all the pieces to communicate a compelling case for library services; To stay in the game, library directors, administrators, managers, and community leaders must prove the value of the library and its services using outcome measures.
Dynamic Youth Services Through Outcome-Based Planning and Evaluation by Eliza T. Dresang; Melissa Gross; Leslie Edmonds Holt; Virginia Walter (Foreword by)
ISBN: 9780838909188
Publication Date: 2006-06-01
In this step-by-step patron-centered guide, three experts who have conducted extensive research share their findings and proven strategies: Generate results that support funding - be it governmental or grant-based; Get buy-in and participation from young library users; Improve communications between staff and customers, and among staff; and Garner immense user benefits with minimal effort.
Evaluating Teen Services and Programs by Sarah Flowers; Young Adult Library Services Association Staff (Contribution by)
ISBN: 9781555707934
Publication Date: 2012-06-01
This title provides basic information to help teen/youth services librarians, library directors, library school students studying teen services, and middle/high school librarians examine all aspects of their teen programs and services to determine where improvement is needed.
Measuring Your Library's Value by Donald S. Elliott
ISBN: 9780838909232
Publication Date: 2006-11-01
Based on research funded by IMLS and PLA, this hands-on reference covers the economic basics with librarian-friendly terms and examples, preparing library leaders to collaborate with economist-consultants. Library directors and trustees will learn how to credibly measure the dollars and cents value your community receives from library services and access proven examples for communicating what different community stakeholders need to hear.