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Summary - WJ Competency Index
Digital Literacy is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in the following:
- Public Service Competencies - Children's Services (page 47), Older Adult Services (page 42)
Training Needs Assessment Rankings
Digital Literacy ranked #24 out of 51 self-identified urgent training needs. It ranked #1 out of 60 topics staff would like training in. 43% (73) of respondents indicated they would like training at the Beginner level, 33% (57) would like training at the Intermediate level, and 24% (41) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
WebJunction: Digital Literacy
There are many definitions of digital literacy, but the American Library Association Digital Literacy Task Force recently approved and released this definition:
"Digital Literacy is the ability to use information and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills."
This includes basic skills such as typing and using a mouse on a computer, or evaluating the legitimacy of information on the Internet; skills that libraries help patrons build everyday!
Common Sense Media
Common Sense is dedicated to helping kids thrive in a world of media and technology. We empower parents, teachers, and policymakers by providing unbiased information, trusted advice, and innovative tools to help them harness the power of media and technology as a positive force in all kids’ lives.
Northstar Digital Literacy
Bridging the Digital Divide with Data & Tools
Presentation at the 2017 Netspeed Conference by David Chan of Cybera, a not-for-profit technology accelerator. Highlights Jupyter, an open source analytics tool combining live code, visualizations, and text in an entirely web-accessible format.
Digital Learn from PLA
The Public Library Association's new site, DigitalLearn.org, is an Institute of Museum and Library Services grant-funded project to create an online hub for digital literacy support and training.
Digital Literacy Definition
Digital Literacy is the ability to use information and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.
Digital Readiness & Other Digital Divide Strategies
Jessamyn West's keynote at the 2017 Netspeed Conference