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Professional Development for Delaware Library Staff: Digital Literacy

Statewide Professional Development Team

Summary - WJ Competency Index

Digital Literacy is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in the following:

  • Public Service Competencies - Children's Services (page 47), Older Adult Services (page 42)

Training Needs Assessment Rankings

Digital Literacy ranked #24 out of 51 self-identified urgent training needs.  It ranked #1 out of 60 topics staff would like training in.  43% (73) of respondents indicated they would like training at the Beginner level, 33% (57) would like training at the Intermediate level, and 24% (41) would like training at the Advanced level.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Northstar Digital Literacy

Selected Bibliography

Additional Resources