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Professional Development for Delaware Library Staff: Readers' Advisory

Summary - WJ Competency Index

Libraries have the capacity to inspire, engage and support community members of all ages. Libraries provide an array of opportunities for adult patrons from diverse backgrounds. Readers' Advisory staff:

  • Assist users with choosing popular and recreational reading, viewing and listening choices.

  • Develop strategies and sources to stay well-informed as a readers’ advisor.

Training Needs Assessment Rankings

Readers' Advisory ranked #22 out of 51 self-identified urgent training needs.  It ranked #4 out of 60 topics staff would like training in.  39% (57) of respondents indicated they would like training at the Beginner level, 30% (44) would like training at the Intermediate level, and 30% (44) would like training at the Advanced level.

Readers' Advisory is identified as a CORE skill for Sussex County libraries.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contacts

Online Learning

Selected Bibliography

Additional Resources