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Summary - WJ Competency Index
Libraries have the capacity to inspire, engage and support community members of all ages. Libraries provide an array of opportunities for adult patrons from diverse backgrounds. Readers' Advisory staff:
Assist users with choosing popular and recreational reading, viewing and listening choices
Develop strategies and sources to stay well-informed as a readers’ advisor
Training Needs Assessment Rankings
Readers' Advisory ranked #22 out of 51 self-identified urgent training needs. It ranked #4 out of 60 topics staff would like training in. 39% (57) of respondents indicated they would like training at the Beginner level, 30% (44) would like training at the Intermediate level, and 30% (44) would like training at the Advanced level.
Readers' Advisory is identified as a CORE skill for Sussex County libraries.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
Readers' Advisory Service in the Public Library by
Publication Date: 2005-05-01
In public libraries, reference librarians are often called on to make recommendations to readers, sometimes in genres that they don't personally read. Learning how to frame a discussion and articulate the appeal of a book, author, or genre marks the essence of a successful readers' advisor.
Readers' Advisory Toolkit by
Publication Date: 2010-01-01
A one-stop resource for all kinds of readers' advisory issues, including: how to advise patrons on all kinds of media, from fiction and nonfiction to audiobooks, graphic novels and even reference materials; how to provide services to senior citizens, teens and even readers who are incarcerated; how to handle author visits and book groups; how to enhance storytelling, even for adults; how to market and promote RA; and much more.
Research-Based Readers' Advisory by
Publication Date: 2008-04-01
Contains twelve essays that provide critical reviews of existing research on readers' advisory services in the library as they apply to different library materials and types of patrons, each followed by comments by a practicing librarian and readers' advisor.
The Readers' Advisory Guide to Nonfiction by
Publication Date: 2007-06-01
In easy-to-follow steps, Wyatt - Explains the how and whys offering fiction and nonfiction suggestions together - Illustrations ways to get up to speed fact in nonfiction - Shows how to lead readers to a variety of books using her "read around" and "reading map" strategies - Provides tools to build nonfiction subject guides for the collection This hands-on guide includes nonfiction bibliography, key authors, benchmark books with annotations, and core collections.