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Professional Development for Delaware Library Staff: Social Networking

Statewide Professional Development Team

Summary - WJ Competency Index

Social Networking is not listed as a separate competency in the Competency Index, but it is noted in the following:

  • Public Service Competencies - Adult & Older Adult Services, Children's Services, Public Access Technology, and Young Adult Services
  • Technology Competencies - Public Access Technology and Web Design & Development

Training Needs Assessment Rankings

Social Networking ranked #12 out of 51 self-identified urgent training needs.  It ranked #3 out of 60 topics staff would like training in.  41% (60) of respondents indicated they would like training at the Beginner level, 32% (47) would like training at the Intermediate level, and 27% (40) would like training at the Advanced level.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contacts