Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Professional Development for Delaware Library Staff: Core Technology - 000

Statewide Professional Development Team

Definition - WJ Competency Index

Now that technology has permeated all levels of the library’s operations and services, every position requires some level of comfort with computers. Success in this area, however, depends less upon what you know right now and more upon ongoing learning. In order to contribute to the overall effectiveness of the library, all staff need to be able to:

  • Perform basic functions of e-mail applications.

  • Perform basic calendar operations and task management.

  • Understand, use and help others use basic computer hardware and peripherals.

  • Understand, use and help others use mobile devices.

  • Understand, use and help others use the Internet.

  • Demonstrate information literacy.

  • Understand common security protocols related to Internet use.

  • Understand and perform basic operating system functions.

  • Understand and perform basic functions and tasks of common software programs.

  • Perform basic word processing operations.

  • Perform basic printing operations from common applications.

  • Maintain awareness of commonly used technologies and apply technology effectively for ongoing learning and collaboration

     

Training Needs Assessment Rankings

Core Technology ranked #19 out of 51 self-identified urgent training needs.  It ranked #39 out of 60 topics staff would like training in.  68% (50) of respondents indicated they would like training at the Beginner level, 18% (13) would like training at the Intermediate level, and 14% (10) would like training at the Advanced level.

Core Technology is identified as a CORE skill for Sussex County libraries.

  • As part of Core Technology, 89 respondents indicated they would like training on the Internet.  44% (39) indicated they would like training at the Beginner level, 25% (22) would like training at the Intermediate level, and 31% (28) would like training at the Advanced level.  
  • As part of Core Technology, 79 respondents indicated they would like training in Email.  44% (35) indicated they would like training at the Beginner level, 25% (20) would like training at the Intermediate level, and 30% (24) would like training at the Advanced level.
  • As part of Core Technology, 79 respondents indicated they would like training in Web Technologies.  52% (41) indicated they would like training at the Beginner level, 25% (20) would like training at the Intermediate level, and 23% (18) would like training at the Advanced level.
  • As part of Core Technology, 77 respondents indicated they would like training in Hardware.  52% (40) indicated they would like training at the Beginner level, 23% (18) would like training at the Intermediate level, and 25% (19) would like training at the Advanced level.
  • As part of Core Technology, 76 respondents indicated they would like training in Operating Systems.  56% (43) indicated they would like training at the Beginner level, 18% (14) would like training at the Intermediate level, and 25% (19) would like training at the Advanced level.
  • As part of Core Technology, 67 respondents indicated they would like training in Software Applications.  49% (33) indicated they would like training at the Beginner level, 45% (15) would like training at the Intermediate level, and 28% (19) would like training at the Advanced level.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Selected Bibliography