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Summary - WJ Competency Index
Support for Language Learning is not listed as a separate competency in the Competency Index, but it is noted in Public Service Competencies - Adult & Older Adult Services.
Training Needs Assessment Rankings
Support for Language Learning ranked #21 out of 51 self-identified urgent training needs. It ranked #27 out of 60 topics staff would like training in. 68% (71) of respondents indicated they would like training at the Beginner level, 17% (18) would like training at the Intermediate level, and 15% (16) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.