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Professional Development for Delaware Library Staff: English as a Second Language

Statewide Professional Development Team

Summary - WJ Competency Index

English as a Second Language is not listed as a separate competency in the Competency Index, but it is noted in Collection Competencies - Collection Development & Management.

Training Needs Assessment Rankings

English as a Second Language ranked #24 out of 60 topics staff would like training in.  It ranked #35 out of 60 topics staff would like training in. 69% (62) of respondents indicated they would like training at the Beginner level, 19% (17) would like training at the Intermediate level, and 12% (11) would like training at the Advanced level.

 

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Resources for Library Patrons

Selected Bibliography

Additional Resources