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Summary - WJ Competency Index
English as a Second Language is not listed as a separate competency in the Competency Index, but it is noted in Collection Competencies - Collection Development & Management.
Training Needs Assessment Rankings
English as a Second Language ranked #24 out of 60 topics staff would like training in. It ranked #35 out of 60 topics staff would like training in. 69% (62) of respondents indicated they would like training at the Beginner level, 19% (17) would like training at the Intermediate level, and 12% (11) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
Past the Language Barrier: Improving Communication Skills with Patrons Learning English as a Second Language
Georgia Library Association, December 6, 2017.
Whether you are an academic librarian, school librarian, or public librarian, it is likely that you encounter individuals who are in the process of learning English. Despite the desire to help, many librarians are uncertain how to effectively communicate with these individuals. In this session you will learn how to adapt your speech to be comprehensible, check for comprehension, and make adjustments if you are not being understood. In addition, this webinar covers how to effectively use translation tools, work with a translator, and adapt reading resources for accessibility to English learners. Mary Lou McCloskey is a consultant, educator, and author who specializes in improving services and learning opportunities in English for speakers of other languages.
Resources for Library Patrons
Free and fun ways to learn & practice English every day using the immersion method via daily lessons on Facebook Messenger.