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Professional Development for Delaware Library Staff: Crisis Management - 600

Summary - WJ Competency Index

Crisis management is not listed as a separate competency in the Competency Index for the Library Field, but it is noted in the following:

  • Collection Competencies - Preservation (page 22)
  • Management Competencies - Laws, Policies & Procedures (pages 28 & 29)

Training Needs Assessment Rankings

Crisis management ranked #13 out of 51 self-identified urgent training needs.  It ranked #24 out of 60 topics staff would like training in.  51% (56) of respondents indicated they would like training at the Beginner level, 29% (32) would like training at the Intermediate level, and 19% (21) would like training at the Advanced level.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.


Please see the Delaware Libraries: COVID-19 LibGuide for information about library program cancellations, as well as links to other COVID-19 sites for libraries and Delaware.

Delaware Libraries and Disaster Readiness

Delaware Resources

Bed Bug/Pests - Resources

Opioid Crisis

Online Learning

Additional Resources

Selected Bibliography