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Definition - WJ Competency Index
Staff are the most important resource for achieving the library’s mission and goals. From hiring to training and providing feedback, support for learning and innovation needs to be communicated. Library leaders:
Contribute to a productive workforce through effective recruitment and selection
Lead and empower employees to deliver effective, high-quality library service
Establish effective strategies for performance management
Understand and apply legal standards and requirements for performance management
Work appropriately with consultants and volunteers
The Competency Index for the Library Field includes Personnel Management on pages 31-33.
Training Needs Assessment Rankings
Personnel Management ranked #9 out of 51 self-identified urgent training needs. It ranked #32 out of 60 topics staff would like training in. 42% (41) of respondents indicated they would like training at the Beginner level, 28% (27) would like training at the Intermediate level, and 39% (38) would like training at the Advanced level.
- As part of Personnel Management, 99 respondents indicated they would like training in Volunteer Management. 43% (43) indicated they would like training at the Beginner level, 27% (27) would like training at the Intermediate level, and 29% (29) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
The Help! I-Don't-Have-Enough-Time Guide to Volunteer Management by
Publication Date: 1995-06-01
Presents strategies and solutions that can be applied by anyone who wants to be a more successful and organized volunteer manager, but especially those who lead volunteers as an "add on" to other duties. This realistic, no-nonsense book helps leaders of volunteers learn how to clarify job boundaries and expectations, find administrative volunteers and put them to work in vital ways, and share ownership and the work of the volunteer program with everyone in the organization. Its time-saving, helpful features include a detailed "Volunteer Management Task Analysis, " suggestions for finding help from inside and outside the organization, forms and procedures to simplify the workday, and an essential appendix of local, state/provincial, national, and electronic volunteerism resources.
Revitalizing Library Volunteer Engagement (WebJunction)
This webinar explores new trends in library volunteerism and presents practical steps to recruit skilled volunteers to help grow your community of library advocates and supporters. 9/2018
A nonprofit organization best known for its web services/webinars/online learning, which aim to strengthen communities by making it easier for good people and good causes to connect.
The Dream Manager by
Publication Date: 2007-08-21
Drawing on the idea that people who are happy in their lives make the most loyal employees, bestselling author Kelly draws the connection between dream fulfilment and job satisfaction. Offering a revolutionary parable that goes beyond the work goals of pay rises and promotions, Kelly looks at the dreams that really matter to employees and poses an innovative solution for companies to help them achieve those dreams.