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Professional Development for Delaware Library Staff: Personnel Management - 600

Statewide Professional Development Team

Definition - WJ Competency Index

Staff are the most important resource for achieving the library’s mission and goals. From hiring to training and providing feedback, support for learning and innovation needs to be communicated. Library leaders:

  • Contribute to a productive workforce through effective recruitment and selection.

  • Lead and empower employees to deliver effective, high-quality library service.

  • Establish effective strategies for performance management.

  • Understand and apply legal standards and requirements for performance management.

  • Work appropriately with consultants and volunteers.

The Competency Index for the Library Field includes Personnel Management on pages 31-33.

Training Needs Assessment Rankings

Personnel Management ranked #9 out of 51 self-identified urgent training needs.  It ranked #32 out of 60 topics staff would like training in.  42% (41) of respondents indicated they would like training at the Beginner level, 28% (27) would like training at the Intermediate level, and 39% (38) would like training at the Advanced level.

  • As part of Personnel Management, 99 respondents indicated they would like training in Volunteer Management.  43% (43) indicated they would like training at the Beginner level, 27% (27) would like training at the Intermediate level, and 29% (29) would like training at the Advanced level. 

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Staff with Disabilities

Volunteer Management

Selected Bibliography

Additional Resources