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Definition - WJ Competency Index
The Library Board (Trustees) plays a critical role in the governance of the library. Friends of the Library and Library Foundations provide vital support of the library, raising money and solidifying community relations. The library director and leaders need to collaborate effectively with these groups. Library leaders:
Manage the relationship and communication with the Library Board (Trustees)
Understand and sustain the library’s roles and relationships with the Friends of the Library.
Understand and sustain the library’s roles and relationships with the Library Foundation
The Competency Index for the Library Field includes Trustees, Friends & Foundations on pages 36 & 37.
Training Needs Assessment Rankings
Trustees, Friends & Foundations ranked #26 out of 51 self-identified urgent training needs. It ranked #33 out of 60 topics staff would like training in. 58% (55) of respondents indicated they would like training at the Beginner level, 22% (21) would like training at the Intermediate level, and 20% (19) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
Board Roles & Responsibilities
National Council of Nonprofits
Overview of the actions and responsibilities of board members.
National organization dedicated to building voter support for libraries. Chartered “to promote public, school, and college libraries, including by advocating in support of public funding for libraries and building public awareness of public funding initiatives”. Their primary work is to support local public libraries when they have a referendum or measure on the ballot.
Friends, Trustees & Volunteers (WebJunction)
Resources on organizing a Friends group, offering training to trustees, recruiting volunteers, and best practices for working with these groups.
Library Trustee Center (Utah State Library)
If you are a new library trustee, here you will find a lot of information to get you started on the right track. If you are a seasoned library board member, here you will find resources to help you become even more effective in your role as trustee.
Trustee Facts File (Illinois Library Association and Illinois State Library)
Provides a broad overview of the duties, responsibilities, and tasks of the public library trustee.
Trustee Tip Sheets (ALA/United for Libraries)
Address a variety of concerns and issues faced by Trustees.
Trustee Toolkit: Hiring a New Library Director
Developed through COSLAs Continuing Education Connector project and intended for use by library board members or trustees when faced with the important task of hiring a new leader to run their library.
Trustees and Public Library Administrators (Illinois State Library)
Resources pertinent to library trustees, administrators and staff.
UFL [United for Libraries] Listserv
Trustees who aren’t members of United for Libraries or ALA can still take part in the UFL Listserv. To join, send an email to firstname.lastname@example.org. In the subject line of your message type “subscribe trustees” followed by your first and last name, and leave the body of the message blank (remove any automatic signature). You should receive a welcome email; once you respond, you can set up a password and begin receiving messages and posting to the group, as well as gaining access to the Listserv archive.
The Complete Library Trustee Handbook by
Publication Date: 2010-02-01
Give your trustees the tools needed to translate their experiences and interests into strong results on behalf of their libraries. Provides trustees with guidance on how to make the most of their vital role, including sustainable fundraising and advocacy, hiring and evaluating a library director, strategic planning, director-trustee collaboration, policy development, optimizing board effectiveness, board ethics issues, conflicts of interest, and efficient meeting management. A chapter on key issues addresses intellectual freedom, user privacy, pay equity for library workers, privatization of public libraries, and funding.
Even More Great Ideas for Libraries and Friends by
Publication Date: 2008-09-01
101+ terrific ideas and best practices to help you and your team connect with your community. Following an introduction that sets the stage for effective library/community partnerships, you'll discover ideas for innovative programs, successful fundraising, strategic advocacy, powerful public relations, memorable membership campaigns, and more. Each idea is presented with practical instructions, graphics, and implementation tools so you can adapt these programs successfully and creatively to match your library's specific needs and opportunities.