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Definition - WJ Comptency Index
A library’s website is a virtual branch, providing access to services, resources and programming. Website development teams plan, develop and maintain the web-site in collaboration with many other departments, including Marketing, Reference, Readers’ Advisory and more. Web Design & Development staff:
Design a website for the library to provide virtual, 24/7 access to a portion of
Implement and update the library website
Apply advanced Web technologies to the development of a library website
Implement and manage the library’s presence on the Web to place the library’s services in the path of the users
Demonstrate proficiency with video and audio production programs
Training Needs Assessment Rankings
Web Design & Development ranked #18 out of 51 self-identified urgent training needs. It ranked #21 out of 60 topics staff would like training in. 63% (71) of respondents indicated they would like training at the Beginner level, 19% (22) would like training at the Intermediate level, and 18% (20) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
Royalty-free, Copyright-free Photographs and Stock Art
It’s also possible to find usable graphics through a Google Images search. When performing the search, click on “settings,” then “advanced search,” then (under “usage rights”) “free to use or share” or “free to use, share, or modify.” For high-resolution images, click on “tools,” then (under “size”) “large.”
Don't Make Me Think by
Publication Date: 2013-12-24
Since Don't Make Me Think was first published in 2000, hundreds of thousands of Web designers and developers have relied on usability guru Steve Krug's guide to help them understand the principles of intuitive navigation and information design. "After reading it over a couple of hours and putting its ideas to work for the past five years, I can say it has done more to improve my abilities as a Web designer than any other book." -Jeffrey Zeldman, author of Designing with Web Standards.
User Experience (UX) Design for Libraries by
Publication Date: 2012-05-01
User experience (UX) characterizes how a person feels about using a product, system or service. UX design incorporates the practical aspects of utility, ease of use and efficiency to make your web design and functionality decisions with patrons in mind. This results in a better design, a more intuitive interface, and a more enjoyable experience. This book shows you how to get there by providing hands-on steps and best practices for UX design principles, practices, and tools to engage with patrons online and build the best web presence for your library. You ll find out how to conduct a usability test, perform a card sort, make decisions on how to build the architecture of your site, create personas as a cornerstone of your website planning process, create a content strategy, and perform an experience-based evaluation of your site.