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Summary - WJ Competency Index
Copyright is not listed as a separate competency in the Competency Index, but it is noted in the following:
- Collection Competencies - eResource Management
- Management Competencies - Laws, Policies & Procedures
Training Needs Assessment Rankings
Copyright ranked #24 out of 51 self-identified urgent training needs. It ranked #21 out of 60 topics staff would like training in. 59% (67) of respondents indicated they would like training at the Beginner level, 26% (29) would like training at the Intermediate level, and 15% (17) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Courtesy - Treat everyone with kindness and respect.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.