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Summary - WJ Competency Index
Environmental Issues are not listed as a separate competency in the Competency Index, but it is noted in the following:
- Collection Competencies - Preservation
- Management Competencies - Facilities
- Public Service Competencies - Adult & Older Adult Services
Training Needs Assessment Rankings
Environmental Issues ranked #33 out of 60 topics staff would like training in. It was not identified as an urgent training need. 58% (55) of respondents indicated they would like training at the Beginner level, 25% (24) would like training at the Intermediate level, and 17% (16) would like training at the Advanced level.
Customer Service Standards
Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
Libraries Building Climate Disruption Resilience: For Ourselves, and Our Patrons
SustainRT Online Education Committee presents an overview of Bob Doppelt's work from his book Transformational Resilience: How Building Human Resilience to Climate Disruption Can Safeguard Society and Increase Wellbeing. Participants also share resources and brainstorm ideas for library programs around climate change/resilience, including a bit about Massachusetts libraries involvement in Climate Preparedness Week.
Delaware Specific Resources