Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Professional Development for Delaware Library Staff: Outreach

Statewide Professional Development Team

Definition - WJ Competency Index

Libraries have the capacity to inspire, engage and support community members of all ages. Libraries provide an array of opportunities for adult patrons from diverse backgrounds. Outreach staff:

  • Design and implement library services to engage and meet the needs of the community.

  • Define and implement outreach services for the library community to increase use of library services and to reach underserved populations.

  • Use online tools and communities to engage with and provide services to users.

     

Training Needs Assessment Rankings

Outreach ranked #23 out of 51 self-identified urgent training needs.  It ranked #18 out of 60 topics staff would like training in.  46% (54) of respondents indicated they would like training at the Beginner level, 28% (33) would like training at the Intermediate level, and 26% (31) would like training at the Advanced level.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Leaders in Outreach

Selected Bibliography

Additional Resources