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Professional Development for Delaware Library Staff: Outreach

Statewide Professional Development Team

Definition - WJ Competency Index

Libraries have the capacity to inspire, engage and support community members of all ages. Libraries provide an array of opportunities for adult patrons from diverse backgrounds. Outreach staff:

  • Design and implement library services to engage and meet the needs of the community.

  • Define and implement outreach services for the library community to increase use of library services and to reach underserved populations.

  • Use online tools and communities to engage with and provide services to users.


Training Needs Assessment Rankings

Outreach ranked #23 out of 51 self-identified urgent training needs.  It ranked #18 out of 60 topics staff would like training in.  46% (54) of respondents indicated they would like training at the Beginner level, 28% (33) would like training at the Intermediate level, and 26% (31) would like training at the Advanced level.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Leaders in Outreach

Selected Bibliography

Additional Resources