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Professional Development for Delaware Library Staff: Privacy/Confidentiality

Statewide Professional Development Team

Summary - WJ Compentency Index

Privacy/Confidentiality is not listed as a separate competency in the Competency Index, but it is noted in the following:

  • Essential Competencies - Core Technology and Personal/Interpersonal Skills
  • Collection Competencies - Collection Development/Management
  • Management Competencies - Laws, Policies & Procedures
  • Public Service Competencies - Children's Services, Circulation Services, and Young Adult Services 
  • Technology Competencies - Networking & Security, Public Access Technology, and Web Design & Development

Training Needs Assessment Rankings

Privacy/Confidentiality ranked #26 out of 51 self-identified urgent training needs.  It ranked #29 out of 60 topics staff would like training in. 40% (41) of respondents indicated they would like training at the Beginner level, 37% (38) would like training at the Intermediate level, and 22% (23) would like training at the Advanced level.

Privacy/Confidentiality is identified as a CORE skill for Sussex County libraries.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

 

Online Learning

Glass Room Experience

Selected Bibliography

Additional Resources

  • Jessamyn West's "Internet Privacy Toolkit" includes slides/notes and resources (Oct 2017)