LibGuides: Professional Development for Delaware Library Staff: Privacy/Confidentiality

Summary - WJ Compentency Index

Privacy/Confidentiality is not listed as a separate competency in the Competency Index, but it is noted in the following:

Essential Competencies - Core Technology and Personal/Interpersonal Skills
Collection Competencies - Collection Development/Management
Management Competencies - Laws, Policies & Procedures
Public Service Competencies - Children's Services, Circulation Services, and Young Adult Services
Technology Competencies - Networking & Security, Public Access Technology, and Web Design & Development

Training Needs Assessment Rankings

Privacy/Confidentiality ranked #26 out of 51 self-identified urgent training needs. It ranked #29 out of 60 topics staff would like training in. 40% (41) of respondents indicated they would like training at the Beginner level, 37% (38) would like training at the Intermediate level, and 22% (23) would like training at the Advanced level.

Privacy/Confidentiality is identified as a CORE skill for Sussex County libraries.

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Knowledge - Be aware of library policies, procedures, and resources.

DDL Contacts

Rose Harrison

Katie McDonough

Online Learning

Data Privacy Project
The Digital Privacy and Data Literacy Project (or “Data Privacy Project”) teaches library staff how information travels and is shared online, what risks users commonly encounter online, and how libraries can better protect patron privacy. Its trainings help support libraries’ increasing role in empowering their communities in a digital world. The project is led by a team of library professionals, researchers, tech experts, and community activists interested in the impact of technological advances on everyone, especially the most vulnerable populations in the U.S.
Infopeople: Emerging Tech Trends in the Library – Part 9
Topics for this webinar include: Facial recognition (Current uses and issues, how it might affect libraries); Mixed reality (Real-life applications and potential issues); Smart spaces (What are they, actual examples); Implanted wearables (Current applications and likely issues)
January 2019

Glass Room Experience

Library to Host Glass Room Experience: Detox Your Data, Protect Your Privacy
by Donald Gilpin, Town Topics, January 2, 2019
more...less...
The Glass Room Experience is coming to Princeton Public Library (PPL), January 7-27, offering visitors the opportunity to explore the dark side of the digital world and learn about how their data is generated, harvested, traded, and sold every day.
The Glass Room: Looking Into Your Online Life
The Glass Room: What's in the Box?
The Glass Room Experience can be ordered as a kit of several easy-to-install exhibits
Data Detox Kit
Exposing the Invisible
XYZ
Security in a Box
Tactical Tech Collective - Glass Room Project
Toolkits + Guides
Films + Animations
Visualisations
Applied Research
Trainings + Events
Ononymous
This project was designed by Tactical Technology Collective and supported by Level Up to bring together a collection of material around protecting yourself online. These projects have been curated and have been produced by a number of different individuals and organisations including Tactical Technology Collective, Front Line Defenders, EFF, Open Data City, The Tor Project, The Centre for Investigative Journalists and Access Now.

Selected Bibliography

Newsletter on Intellectual Freedom (Journal of Intellectual Freedom and Privacy as of May 2016) by Intellectual Freedom Committee, ALA
Essays, peer-reviewed articles, book reviews, legal briefs, and opinion pieces related to intellectual freedom and privacy, both in libraries and in the wider world.

Additional Resources

Choose Privacy Week (ALA)
An initiative that invites library users into a national conversation about privacy rights in a digital age. Gives libraries the tools they need to educate and engage users, and gives citizens the resources to think critically and make more informed choices about their privacy. Held annually May 1-7.
Common Sense Media
Common Sense is dedicated to helping kids thrive in a world of media and technology. We empower parents, teachers, and policymakers by providing unbiased information, trusted advice, and innovative tools to help them harness the power of media and technology as a positive force in all kids’ lives.
Guidelines for Developing a Library Privacy Policy (ALA)
Library Freedom Project
An initiative which aims to make real the promise of intellectual freedom in libraries by teaching librarians and their local communities about surveillance threats, privacy rights and law, and privacy-protecting technology tools to help safeguard digital freedoms.
Library Privacy Checklists (ALA)
Intended to help libraries of all capacities take practical steps to implement the principles that are laid out in the ALA Library Privacy Guidelines.
Library Privacy Guidelines (ALA)
Intended to assist librarians, libraries, schools and vendors to develop best practices for online privacy and data management and security.
Office for Intellectual Freedom (ALA)
Charged with implementing ALA policies concerning the concept of intellectual freedom as embodied in the Library Bill of Rights, ALAs basic policy on free access to libraries and library materials.
Virtual Privacy Lab - San José Public Library
Learn about privacy topics and generate a custom privacy toolkit geared towards your online needs. Toolkits include links, tips, and resources that empower you to customize your online identity. Email or print your privacy toolkit for future use.

Jessamyn West's "Internet Privacy Toolkit" includes slides/notes and resources (Oct 2017)