Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Professional Development for Delaware Library Staff: Personal/Interpersonal Skills

Statewide Professional Development Team

Definition - WJ Competency Index

In most situations in life, your effectiveness is enhanced by clear communication, strong relationships, ethical behavior and the flexibility to be a leader, team player and lifelong learner. Library staff:

  • Develop and maintain effective relationships with others to achieve common goals.

  • Work effectively in teams with strong team-building skills and attitudes.

  • Apply effective strategies to manage organizational politics, conflict and difficult
    coworker behaviors.

Training Needs Assessment Rankings

Personal/Interpersonal Skills ranked #24 out of 51 self-identified urgent training needs.  It ranked #33 out of 60 topics staff would like training in.  26% (25) of respondents indicated they would like training at the Beginner level, 40% (38) would like training at the Intermediate level, and 34% (32) would like training at the Advanced level.

Personal/Interpersonal Skills is identified as a CORE skill for Sussex County libraries.

  • As part of Personal/Interpersonal Skills, 92 respondents indicated they would like training in Collaboration.  28% (26) indicated they would like training at the Beginner level, 37% (34) would like training at the Intermediate level, and 35% (32) would like training at the Advanced level.  

Customer Service Standards

Safety - Provide a safe environment for staff and public, ensuring privacy, confidentiality, and physical well-being.

Courtesy - Treat everyone with kindness and respect.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Mindfulness Training, McCullough Middle School, March 20, 2019

Subject areas covered:

  • Coping skills (stress, anger, & anxiety) Self-regulation technique "McCullough S.T.A.F.F."
  • Science/Benefits of healthy nutrition & physical fitness
  • Mindfulness skills (mental focusing & mindful deep breathing)
  • Emotional & social intelligence
  • (Science of mind body connection)
  • Growth vs. fixed mindset
  • Internet safety & proper social media behavior
  • Fitness center & create your own "gymless" workout

 

Additional Resources

Selected Bibliography