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Definition - WJ Competency Index
Well-written policies and procedures, based on sound legal footings, help all levels of staff be consistent in their relationships with users, colleagues, and other stakeholders. Library leaders:
- Understand, apply, and explain applicable laws.
- Develop policies and procedures based on the library’s mission and user needs to guide efficient and effective library operations.
Create policies and practices to ensure safety and security.
Create, evaluate, and implement policies and procedures for library technology.
The Competency Index for the Library Field includes Laws, Policies & Procedures on pages 28 & 29.
Training Needs Assessment Rankings
Laws, Policies & Procedures ranked #14 out of 51 self-identified urgent training needs. It ranked #16 out of 60 topics staff would like training in. 48% (58) of respondents indicated they would like training at the Beginner level, 29% (35) would like training at the Intermediate level, and 22% (27) would like training at the Advanced level.
Customer Service Standards
Knowledge - Be aware of library policies, procedures, and resources.
Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.
Massachusetts Policy Collection
Massachusetts Library System
Samples from a variety of library settings across Massachusetts.
Are you looking for the right policy to handle a specific need in your library? This resource addresses everything from computer to privacy policies and includes examples of how other libraries have successfully implemented a policy or how they have handled challenges. Great starting points for others looking to do the same.
Public Library Policy Collection
Colorado Library Consortium
Library policies from around the country.
School Library Policies
California Department of Education
Sampling of resources for districts and schools for developing and revising policies for selection, intellectual freedom, acceptable use, privacy, and weeding.