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Professional Development for Delaware Library Staff: Laws, Policies & Procedures - 300

Statewide Professional Development Team

Definition - WJ Competency Index

Well-written policies and procedures, based on sound legal footings, help all levels of staff be consistent in their relationships with users, colleagues, and other stakeholders. Library leaders:

  • Understand, apply, and explain applicable laws.
  • Develop policies and procedures based on the library’s mission and user needs to guide efficient and effective library operations. 
  • Create policies and practices to ensure safety and security.

  • Create, evaluate, and implement policies and procedures for library technology.

The Competency Index for the Library Field includes Laws, Policies & Procedures on pages 28 & 29.

Training Needs Assessment Rankings

Laws, Policies & Procedures ranked #14 out of 51 self-identified urgent training needs.  It ranked #16 out of 60 topics staff would like training in.  48% (58) of respondents indicated they would like training at the Beginner level, 29% (35) would like training at the Intermediate level, and 22% (27) would like training at the Advanced level.

Customer Service Standards

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Additional Resources

Selected Bibliography