Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Professional Development for Delaware Library Staff: Laws, Policies & Procedures - 300

Statewide Professional Development Team

Definition - WJ Competency Index

Well-written policies and procedures, based on sound legal footings, help all levels of staff be consistent in their relationships with users, colleagues, and other stakeholders. Library leaders:

  • Understand, apply, and explain applicable laws.
  • Develop policies and procedures based on the library’s mission and user needs to guide efficient and effective library operations. 
  • Create policies and practices to ensure safety and security.

  • Create, evaluate, and implement policies and procedures for library technology.

The Competency Index for the Library Field includes Laws, Policies & Procedures on pages 28 & 29.

Training Needs Assessment Rankings

Laws, Policies & Procedures ranked #14 out of 51 self-identified urgent training needs.  It ranked #16 out of 60 topics staff would like training in.  48% (58) of respondents indicated they would like training at the Beginner level, 29% (35) would like training at the Intermediate level, and 22% (27) would like training at the Advanced level.

Customer Service Standards

Knowledge - Be aware of library policies, procedures, and resources.

Efficiency - Provide accurate and timely service with the best use of tangible and intangible resources.

DDL Contact

Online Learning

Additional Resources

Selected Bibliography