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Delaware Libraries Project Planning FY2020: Public Services

For the archive of FY2019 projects please see http://guides.lib.de.us/projectplanningFY2019

Public Services Introduction


Delaware Library public services include staff and administrators who assist and work with Delaware library patrons and students, from reference, services, and circulation to programs and events.

Reference Tracker Tally Forms

Reference Services Group Meeting notes

Meeting agendas, and notes, recordings and documents from past meetings are listed by date in the Ask a Librarian Delaware staff support site under "Meeting Agendas and Minutes".  

Ask a Librarian Delaware Monthly Reports FY20

Current and past monthly reports are found on the Ask a Librarian Delaware staff support site.  These reports include:

  • Usage (number of unique questions asked by patrons) by library
  • Running Report for FY20
  • Turnaround Time (showing how long it has taken staff to respond to patron questions, by library)
  • Dewey Delaware (self-reported analytics grouping types of questions asked online by Dewey)
  • Contact Method Used (how patrons contacted us)