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Delaware Libraries Project Planning FY2020: DLC

For the archive of FY2019 projects please see http://guides.lib.de.us/projectplanningFY2019

DLC Introduction

This is an introduction to the workings of the Delaware Library Catalog and the Symphony platform.  Here we will discuss the maintenance and projects pertaining to the DLC including Enterprise catalog and the implementation of eResource Central.  It also includes catalog issues (such as the status of known technical issues). 

Committees

  • Circulation
  • Cataloging

For More Information

Email or Text Blasts to Patrons
 
Since we tell our patrons that their emails and text alerts will only be used for library alerts such as holds and overdues, we do not want to send out email or text blasts to them for things that are not of an emergency nature.  This could cause patrons to ask to have their email addresses and/or phone numbers removed from the system.
We recommend using an email service like Constant Contact or MailChimp.  We can pull the addresses from the system for you to use and patrons would then be able to opt out of future messages without jeopardizing their access to hold notices, overdue notices or true emergencies.

Upcoming Steering Topics

Topics for upcoming Steering discussion

  • Library Card Campaign feedback
  • Meeting Room policies
  • How meeting rooms are used.  What is a library event/program?

Updated September 2018

FIRSTCARD and KIDSCARD profiles

The FIRSTCARD and KIDSCARD profiles are available to all public libraries.

 

Please see the FAQ and promotional materials available on the DLC consortium website.

 

The following item types may be checked out by accounts that use the the FIRSTCARD and KIDSCARD profiles:

  • 7-day loan:  FLLAUNCH, LAUNCHPAD, JUVBLURAY, DVD-JUV, JUVSOFT, VIDEO-JUV, PVD
  • 21-day loan: BOOK-JUV, FLJUVBOOK, JUVBKPLUS, JUVCASSBK, JUVCDBOK, JUVCDMUSIC, JUVGRAPH, JUVMP3CD, KIT-JUV, PER-JUV

 

If you need more information or would like to suggest an additional item type, please send a message to helpdesk@lib.de.us.  Thanks!

Courtesy and Hold Notice Generation

These documents indicate when hold or courtesy notices are sent to patrons based on the type of notification method (email and/or SMS) configured in the patron's account.

Schedule of Overdue Notices and AssumeLost

Fixing Incorrect Information in User Records

When you see library cards with information that doesn’t belong in the name fields (for example barcodes), please help fix the record.

Places you can look to find the name that belongs in the record...

  • In the Extended Information > Notes field.
  • On the library application, if your library keeps them.
  • Previous barcode numbers are sometimes found in Modify User > Extended Info > Active ID.  If they're recent, the information may still be in the system. 
  • With juvenile accounts, the parent's name is in Extended Information.  For NCC accounts, the parent's account will give you the children's names.
  • If you have access to the test server, the account may be available there.

If you can't find the name to fix the record, please send the account information to helpdesk@lib.de.us

Thanks!

System Hiccups

Snow Day