Libraries have the capacity to inspire, engage and support community members of all ages. Libraries provide an array of opportunities for adult patrons from diverse backgrounds. Reference staff:
The Competency Index for the Library Field includes Reference on pages 43 & 44.
Reference was identified as a CORE training need in the Training Needs Assessment. It ranked #5 out of 51 self-identified urgent training needs. It ranked #6 out of 60 topics staff would like training in. 39% (55) of respondents indicated they would like training at the Beginner level, 32% (45) would like training at the Intermediate level, and 28% (40) would like training at the Advanced level.
Information Services (database training and research training) is identified as a CORE skill for Sussex County libraries.
Responsible for stimulating and supporting excellence in the delivery of general library services and materials and the provision of reference and information services, collection development, readers’ advisory, and resource sharing for all ages, in every type of library.
Question-answering and patron interaction follow the Reference and Users Services Association (RUSA) Guidelines for Behavioral Performance for Reference and Information Services Providers.
Professional Competencies for Reference and User Services Librarians are outlined in detail on RUSA's site.
See also the Virtual Reference Skills Training outline, as this directly affects our training and service criteria, also found on RUSA.
Global Delaware Training was provided online on May 24, 2016. Here is the link to the recording.
The introduction to Global Delaware's "Guide to How to Form a Delaware Business Entity Online" (2 minute video) is shown below.
The urls for the public to incorporate are located at http://guides.lib.de.us/entrepreneurship
ProQuest Training on Heritage Quest and Ancestry, April 2016, included the following handouts. ProQuest also has a LibGuide on Genealogy (getting started).