Here you will find resources on leadership, management and quality. Browse the resources below or check your Delaware Public Library shelves in the following areas: 650, 658
From the National Institute of Standards and Technology (NIST). Includes the Baldrige process; Baldrige Award; criteria for performance excellence, etc.
Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process – from manufacturing to transactional and from product to service.
Their mission: Advance lean thinking throughout the world; They carry out their mission through Value Streams: Lean Education, Lean Learning Materials, and the Lean Summit conferences.
Total quality management (TQM) is a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Lean, green supply chain management combines the efficiency that lean technologies deliver with the environmental and cost benefits of sustainability. The Lean Sustainable Supply Chain illuminates the business benefits of combining "lean" and "green," and offers start-to-finish guidance for redesigning company infrastructure and technologies to achieve these benefits.
In this eminently useful, clear-eyed book, the authors critically review dozens of well-known management tools--from mission statements, balanced scorecards, and rolling forecasts to key performance indicators, Six Sigma, and performance appraisals. They explain how to select the right tools for your organization, how to implement them correctly, and how to extract maximum value from each.
Written in a step-by-step format, this practical guide covers the fundamental methods and tools of Lean Six Sigma. You'll get details on reducing defects and deviation, sustaining improvements, and achieving laser-focused process innovations.
Provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations.
Blazey, an independent consultant for organizational training and high-performance systems development, uses simple and concise language to describe actionable items such as organizational profiles, leadership, strategic planning, customer focus, knowledge management, workforce focus and process management. Results are also listed for product, customer-focused, financial and leadership outcomes.