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If All the Delaware Library Community Read the Same Book
The dream manager by
Beginning with his important thought that a company can only become the-best-version-of-itself to the extent that its employees are becoming better-versions-of-themselves, Matthew Kelly explores the connection between the dreams we are chasing personally and the way we all engage at work. Tackling head-on the growing problem of employee disengagement, Kelly explores the dynamic collaboration that is unleashed when people work together to achieve company objectives and personal dreams.
Beyond the balanced scorecard : improving business intelligence with analytics by
In this guide for analysts, Brown describes a method for constructing a complete and customized performance index. He also explains how to objectively measure such seeming intangibles as employee satisfaction and relationships with customers. The final chapter is devoted to ways of using these "scorecards" to improve organizational performance.
Lessons without limit : how free-choice learning is transforming education by
Authors challenge readers to redefine traditional notions of education, envisioning for the U.S. not a "school system" but rather a "learning system," which utilizes all the educational resources of communities to facilitate lifelong learning experiences at all ages and stages in an individual's development. The text explores the what, why, where, and when of this "free-choice learning," offering the reader practical examples of how it might be achieved.
The responsive public library : how to develop and market a winning collection by
By focusing on the heart of the library, its collection, the authors show how proven marketing techniques can be applied to promote the library collection. They walk readers through each step of a marketing initiative, showing how marketing efforts can attract public support for future endeavors and help ensure the library remains responsive to community needs.
Be our guest : perfecting the art of customer service by
Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.
Perceptions of libraries and information resources : a report to the OCLC membership by
This report to the OCLC membership summarizes findings of an international study on information-seeking habits and preferences. The study was conducted to help us learn more about: library use; awareness and use of library electronic resources and Internet search engines; use of free vs. for-fee information; and the "Library" brand.
Lean Library Management by
Publication Date: 2010-12-01
In this new book, he shows you how to apply Lean principles and practices--how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: * Create a culture of change * Define and streamline your library's service delivery chains * Transform everyday operations like placing customer reserves and technical service processes * Implement performance measures that can drive continuous improvement * Apply Lean techniques in digital operations.
The Atlas of New Librarianship by
Publication Date: 2011-04-04
describes a new librarianship based not on books and artifacts but on knowledge and learning; and he suggests a new mission for librarians: to improve society through facilitating knowledge creation in their communities. The vision for a new librarianship must go beyond finding library-related uses for information technology and the Internet; it must provide a durable foundation for the field.
Geek the Library by
Publication Date: 2011-01-01
Suggests that the Geek the Library campaign can change perceptions about libraries, librarians and public library funding, and that implementation of the campaign can positively impact public library funding trends. The report contains details from qualitative and quantitative research, as well as interesting insights based on the experiences of participating libraries.
Co-Active Coaching by
Publication Date: 2007-01-10
Coaching is an integral part of people management in many organisations and this book, packed with techniques and examples, exercises, questionnaires and checklists plus a CD with sample audio coaching sessions, will help you put the co-active coaching model into practice.